PRIVACY POLICY

Effective: January 2023

 

RESERVED + POLISHED is committed to protecting your privacy. RESERVED + POLISHED, LLC (“RESERVED + POLISHED”, “we”, “us” and “our”) have prepared this Privacy Policy to describe to you our practices regarding the Personal Data (as defined below) we collect from users of our website, located at www.reservedpolished.com, (“Site”) and Services (as defined in the Terms of Use).  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. BY USING THE SERVICES YOU CONSENT TO THIS PRIVACY POLICY.

1. Children’s Privacy. We do not knowingly collect Personal Data from visitors who are under the age of 13.

2. International Data Transfer.  Please be aware that your Personal Data and communications may be processed in the country in which it was collected and in other countries, including but not limited to the United States, where laws regarding processing of Personal Data may not offer the same level of protection than the laws in your country.

3. Types of Data We Collect. “Personal Data” means data that allows someone to identify or contact you, including, your name, address, telephone number, e-mail address and other personally identifiable information when you sign up for or use the Services. “Anonymous Data” means data that is not associated with or linked to your Personal Data; Anonymous Data, by itself, does not permit the identification of individual persons. Personal Data and Anonymous Data, are collected as described below.

(a) Information You Provide to Us.

  • We may collect Personal Data from you, including but not limited to your full name, e-mail address, mailing address, telephone number and password when you create an account to log in to our network.

  • When you book a service provider to provide in-home wellness + beauty services, we and /or our payment processor will collect all necessary information to complete the transaction, including your login information, credit card and billing information.

  • If you send e-mail inquiries or feedback, certain personal information you provide will be used only for the purpose of responding to your inquiry.

  • We may collect information on you provided to us by third parties (e.g., independent contractors that provide Services), such as a User rating or information regarding your preferences.

  • When you post messages on the Services or on a social networking site where we have a page or presence (collectively “SNS Pages”), the information in your posting may be republished on our Site and other users may be able to see them.

  • We collect information that you submit to the Website or Services such as comments, uploaded media, files, content, contributions to discussions, or messages that you store using your account. 

  • If you choose to participate in surveys and other special offers, we will collect additional information that you knowingly provide.

 

(b) Information Collected via Technology.

  • To make our Services more useful to you, our servers (which may be hosted by a third party service provider) collect information from you, including but not limited to, the Website and Services, IP address, mobile number, mobile software and hardware information, web browser information, operating system, date/time of pages or areas visited within the Website or Services. 

  • We may collect information regarding location of a User accessing the Website or Services, such as state, city, etc.

  • We also use both session cookies and URL information to gather information regarding the date and time of your visit and the information for which you searched and which you viewed.

  • We may use third party analytics services such as Google Analytics or Facebook ads to collect information about how you use and interact with our Services.

 

4. Use of Your Personal Data

(a) General Use. In general, Personal Data you submit to us is used either to facilitate and improve our services and communicate with you.

 

  • to facilitate the creation of and secure your Account on our network; 

  • identify you as a user in our system;

  • provide improved administration of our Services;

  • facilitate the in-home wellness + beauty services you request;

  • improve the quality of experience when you interact with our Services;

  • send you e-mail notifications, such as security or support and maintenance advisories;

  • respond to your inquiries related to employment opportunities or other requests, and

  • to send newsletters, surveys and other promotional materials related to our Services including those of third parties.

 

(b) Creation of Anonymous Data. We collect and store information that is generated automatically as you use it, including your preferences and anonymous usage statistics. We reserve the right to use Anonymous Data for any purpose and disclose Anonymous Data to third parties in our sole discretion.

5. Disclosure of Your Personal Data. We disclose your Personal Data as described below and as elsewhere in this Privacy Policy.

(a) Third Party Service Providers. We may share your Personal Data with third party service providers, including, but not limited to, manicurists and massage therapists, to: help schedule in-home and office wellness + beauty services, provide you with the Services; to facilitate creation of accounts; to provide technical support; and/or to provide other services.

(b) Affiliates and Acquisitions. We may share some or all of your Personal Data with our subsidiaries, joint ventures, or other companies under a common control (“Affiliates”), in which case we will require our Affiliates to honor this Privacy Policy. If another company acquires our company, business, or our assets, that company will possess the Personal Data collected by us and will assume the rights and obligations regarding your Personal Data as described in this Privacy Policy.

(c) Compliance with Laws and Law Enforcement. Reserved + Polished and its Service Providers may disclose Personal Data if we believe in good faith that such disclosure is necessary if, in our discretion, we believe it is necessary or appropriate in order to respond to legal requests (including court orders and subpoenas), to protect the safety, property or rights of Reserved + Polished or of any third party, to prevent or stop any illegal, fraudulent, unethical, or legally actionable activity, or where required or permitted under applicable US or other foreign law.

6. Third Party Websites. Our Website may contain links or integrate with other websites and online services. We are not responsible or liable for any damage or loss related to your use of any third-party website or online service or for the privacy practices of such third parties. You should always read the terms and conditions and privacy policy of a third-party website or online service before using it, whether directly or in connection with your use of the Services.

 7. Your Choices Regarding Your Personal Data

(a) Choices. We offer you choices regarding the collection, use, and sharing of your Personal Data.

(a.i) With your consent, we may send you marketing emails and SMS text messages, such as newsletters, offers and promotions periodically to promote the use of our Services. You may indicate a preference to “opt-out” by following the unsubscribe instructions provided in the e-mail you receive or by contacting us directly (please see contact information below).

(b) Changes to Personal Data. You may change any of your Personal Data in your Account by sending an e-mail to us at the e-mail address set forth below. You may request deletion of your Personal Data by us, but please note that we will keep all transactions as business records and may be required to keep other information and not delete it (or to keep other information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives. We may retain your information for fraud prevention or similar purposes.

8. Security of Your Personal Data. We are committed to protecting the security of your Personal Data. We maintain reasonable physical, electronic, and procedural safeguards in an effort to protect the confidentiality and security of Personal Data in our custody and control. However, no method of transmission over the Internet or other network, is 100% secure. As a result, while we use reasonable efforts to protect your Personal Data, we cannot guarantee its absolute security.

9. Contact Information. Company welcomes your comments or questions regarding this Privacy Policy. Please e-mail us at info@reservedpolished.com or contact us at the following address or phone number: 

 

RESERVED + POLISHED, LLC

276 Fifth Avenue, Suite 704

New York, NY 10001

646.450.0411

    

10. Privacy Policy Changes. This Privacy Policy is subject to occasional revision. If we change this Privacy Policy, we will give you notice by posting the revised Privacy Policy on the Website and sending an email notice to you using the contact information provided by you. Those changes will go into effect on the effective date shown in the revised Privacy Policy. By continuing to use the Services, you consent to the revised Privacy Policy.